Temporary Call Handling Executive
Hours 40 hours per week, including somelater evenings and weekends based on a rota
We have an exciting opportunity for customer service professionalto join our clients dynamic and fast-paced team; this role will be focused onmaximising private cosmetic clinical bookings for their London andBuckinghamshire-based clinics and handling patient care via telephone andemail.
You must be confident in delivering five-star customerservice and prepared to act on your own initiative and be able to upsell andrecommend our full treatment offerings.
Schedules all patient appointments in a professional,accurate, and courteous manner. Ensures the patient feels welcome to theclinic. Monitor and modify provider scheduling templates as necessary tomaximise efficiency.
* Answering new patient incoming calls
* Engaging callers and converting new leads
* Book existing patient appointments
* Describing the treatments and benefits
* Credential the medical team/clinic
* Answering calls promptly, greeting callerswarmly and listening carefully
* Making calls, transferring calls and accessingvoicemail as appropriate (voicemails must be returned within 1 hour)
* Conducting daily review of schedule status forthe remainder of the week and the following two weeks
* Scheduling all appointments with the appropriateprovider using the booking system
* To always look at different options forappointments and promote all practitioners
* Confirming daily appointments when required
* Cancelling & rescheduling appointments asnecessary; conducting follow-up on DNA's
* Note the reasons for cancellations and DNA's
* Checking of the priority list regularly to seeif any requests can be implemented
* Recording of any patient complications
* Manage all booking enquiries efficiently viaemail and telephone
* Liaise with the Buckinghamshire & Londonclinic on a daily basis
* Liaise with the practitioners daily regardingtheir diaries.
* Monitor and modify the providers' dailyschedules to maximise occupancy
* Ensure all complaints are brought to theattention of the Call Centre Manager and Operations Manager
* Ensure deposits are taken for necessarytreatments at the time of booking
If you would like to find out more please call freephone:0808 168 1474 or email your CV
About Morgan Jones:
Due to the high volume of applicants applying for all roles,we can only reply to candidates with the most relevant skills and experience.If you have not heard back from us within 48 hours of your application, pleaseassume that you have been unsuccessful on this occasion.
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