Compliance Monitoring Manager

  • TBC
  • Reigate, Surrey

Compliance Monitoring Manager

Intrum UK have an excellent opportunity for a Compliance Monitoring Manager.

As the Compliance Monitoring Manager you will be responsible for the provision of expert compliance advice to the business regarding regulatory changes and emerging regulatory risk.  You will ensure that appropriate mechanisms are in place to address the regulatory training needs of the wider business through policy management and liaising with relevant departments.  Your direct reports will include the Compliance Monitoring Officer and Compliance Administration Officer.

Why us?

Intrum UK is a rapidly growing Financial Services debt management company with a NPS of +79!  We are a multi-award winning company who has recently won 7 years consecutively for Investors In Customers Gold and awarded Investors In People Gold. 

Our business is about helping others.  Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.  We want to make a difference by ethically supporting thousands of customers to pay off their debt.  Our people really care about treating our customers fairly and we really care about our people.  Come join us!

Reporting to the Compliance Director the key accountabilities for the Compliance Monitoring Manager role are:

A strong understanding of the FCA handbook - in particular the CONC Sourcebook as well as DPA / GDPR, LSB, OFCOME and any other regulatory matters will be an advantage.

Assisting the Compliance Director in administering effective control and monitoring processes across the business.

Proactively managing own workload to ensure the objectives of the Company’s annual risk based monitoring programme are delivered in a timely manner.

Assisting with trend and root cause analysis on complaints, drive improved processes and policy management.

Identifying areas of operational risk or compliance failure within the business and work with management to develop action plans to rectify these failures.

Monitoring compliance systems and controls in line with SYSC.

Assisting in conducting horizon scanning to establish change in regulation and legislation and communicate to the business in a timely manner.

Assisting in the maintenance and management of company policies and procedures for all departments via the internal policy management system, review and evaluate their effectiveness.

Preparing regular Management Information (MI) for senior stakeholders (Compliance, Risk and Audit Committee and Policy Champions) in line with agreed deadlines.

Assisting with the monitoring of pending industry changes, trends, and best practices and assess the potential impact of these changes on organisational processes and report accordingly.

What can you bring to the Compliance Monitoring Manager role?

The successful Compliance Monitoring Manager will have experience operating at a high level in a compliance function of an organization within the Financial Services sector, regulated by the FCA.  You will have knowledge of relevant legislation and guidance notes relating to the industry and bring with you excellent attention to detail, strong interpersonal and analytical skills.

In return we will offer you the following:

6% matched pension scheme

Private Medical Insurance

Life Assurance

Hybrid working

Birthday leave

Discounts on high street vouchers

Free courses

Onsite gym

Employee Assistance Programme

Mental Health First Aiders

Excellent transport links




25 days holiday + 1 day birthday leave


09:00 to 17:30pm. 

Additional information

Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.

Intrum UK are an equal opportunities employer

  • Advertiser: Job Board
  • Reference: 214590289