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Customer Service Representative

  • £20-25k
  • New Malden, Greater London
  • Carlton Recruitment Ltd
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Customer Services Representative

New Malden

£20,000 - £25,000 depending on experience

Full-Time Permanent

Carlton Recruitment is working with a great organisation who are recruiting for a Customer Services Representative.

Key Responsibilities:

• Answer customer product and service questions

• Place orders

• Assist finance team in the taking of Payments (mainly online but some via phone)

• Respond to all enquiries e.g. telephone, emails and face to face

• Investigate and solve any issues and report to customer with solutions where necessary

• Inform other departments of issues (confirmed or potential) in a timely manner

• Perform reception duties in an efficient, professional and courteous manner

• Aid with the accessioning of samples that arrive

• Support other department

• Registering new clients and maintaining up to date information

• Any additional duties required to support the Customer Accounts departments

• Assist with other administrative duties across departments as required

Experience/ Requirements:

• Excellent telephone skills, including questioning, listening, establishing rapport

• Ability to learn and understand high volumes of product information

• Aptitude for learning and using new IT systems in order to log and retrieve customer information

• Strong Data Entry Skills essential

• Ability to work to deadlines

• Good administrative skills

• Confident communicator bother orally and in writing

• Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues

• Attention to detail and accuracy

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

  • Advertiser: Agency
  • Posted on: 23/07/2021 08:43
  • Reference: KTGD2