Call Centre Agent/Installation Coordinator/Insurance Telematics
Avian Mobile is an award winning and accredited service provider, operating in the Automotive and Telecommunications industries. We began our journey in 1987 as a small service provider and year on year we have enjoyed rapid growth in the market. As a result, we are looking to appoint an Installations Coordinator to join our Insurance Telematics team on-site at our busy head office in Surrey.
You will be part of our passionate and successful in-house team of staff, who deliver end to end solutions to our wide range of insurance clients. The role presents a great opportunity for progression as the company expands and a fantastic work environment. We pride ourselves in delivering an excellent service to our customers and we are a company that is very focused on the development of our staff. There has never been a better time to get on board.
Reporting to the Customer Services Manager / Team Leader your principal role as Installations Co-ordinator will beto book and allocate out installation work for our Insurance Telematics customers in accordance with and within designated and monitored guidelines.
To manage large amounts of inbound and outbound calls in a timely manner
Book installation work politely and efficiently
Responding to internal and external inquiries resolving queries or discrepancies relating to customer orders, identifying customers’ needs, clarifying information and researching each issue thoroughly
Keep accurate records of all conversations in our call centre database in a comprehensible way
To effectively allocate work to Avian Mobile Engineers and Sub-contracted Engineers in accordance with the given guidelines
Where applicable, ensuring that payment is received for jobs carried out by taking credit card details and processing payment
Assist the Customer Services Manager / Team Leader on day to day administration ensuring each task is completed daily and as instructed
Communicate with all other members of staff in a professional and effective manner
To perform from time to time, within reason, any other duties as required by your manager or member of senior management
You are responsible for ensuring that all your activities are performed in an efficient, courteous and timely manner in accordance with the company’s Quality Control System and Health and Safety regulations
The role requires a calm and confident telephone manner, strong organisational skills and the ability to remain calm under what can be a high pressure environment during busy periods. If you enjoy problem solving, and like to take ownership within your role, we would like to hear from you today. The position requires candidates with customer service experience, ideally within a call centre environment. Proven experience of scheduling Engineers or as an Installations Coordinator would be of particular interest.
The ideal person specification:
Previous experience in a customer service role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi task, set priorities and manage time effectively
I.T. literate with strong understanding of MS office suite
The position will be to work 37.5hrs, covering Monday – Saturday work patterns. Therefore it is a preference that applicants are able to cover each of the above working days.
Why people love working for us!
Competitive starting salary
Performance related bonus scheme
Full training provided
Pension scheme contributions
Discounts on travel and much more
Is this the next challenge for you?
Apply now by submitting your CV and covering letter today! Successful candidates may be shortlisted for a brief telephone interview.
Avian Mobile is a supporter of equal opportunities in the workplace.
3 days ago
This position is being advertised by a direct employer.
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