Department: Call Centre
Reports to: Customer Accounts Team Leader
Your principal role will be to book in and allocate out installation work and its related equipment in accordance with designated and monitored guidelines and standards.
To carry out your role, you will be required to liaise closely with representatives of a designated set of Customer Accounts, their users, field engineers and suppliers to ensure that work is carried out effectively and to customers’ satisfaction.
You are responsible for ensuring that all your activities are performed in an efficient, courteous and timely manner in accordance with the company’s Quality Control System and Health and Safety regulations.
To maintain and uphold the reputation of Avian Mobile at all times.
The activities below relate to the day to day functions of your role:
Booking installation work politely and efficiently
Ensuring all documentation, both computer and paper based is accurate and on time
Liaising with other relevant members of staff to ensure that sufficient paper work and information is communicated to enable shared jobs to be carried out efficiently and that ultimately there is sufficient documentation to permit the prompt creation of invoices to clients
Being the first point of contact for day to day operations on your designated accounts, you are required to maintain regular communication with the designated contact name
Where possible and applicable, you need to put forward Avian Mobile as their installers of choice for all in-car installations and to liaise with our designated sales representative for that account if you are aware of potential opportunities
Where applicable, ensure that bookings are made in accordance with Purchase Orders received to the extent that there is sufficient value in the POs to cover booked work
In addition, if required, to make sure that payment is received for jobs carried out by taking credit card details and processing for payment
Allocating jobs to Avian Mobile engineers and Sub-contracted engineers in accordance with given guidelines
Where appropriate, use engineers’ diaries efficiently by always trying to allocate work in the most cost efficient manner
Communicate with all other members of staff in a professional and effective manner
To perform, from time to time, within reason, any other duties as required by your manager or any member of the senior management
Previous experience in a customer service role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi task, set priorities and manage time effectively
The position will be to work 37.5hrs, covering Monday – Saturday work patterns. Therefore it is a preference that applicants are able to cover each of the above working days.
Why people love working for us!
Competitive starting salary
Performance related bonus scheme
Full training provided
Pension scheme contributions
Employee Benefits Scheme providing discounts on travel and much more
Is this the next challenge for you? Apply now by submitting your CV and covering letter today!
Successful candidates may be shortlisted for a brief telephone interview.
Avian Mobile is a supporter of equal opportunities in the workplace.
3 days ago
This position is being advertised by a direct employer.
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