Sales Support Analyst
- Location: Croydon
- Salary: 19-21k
- Contract: Permanent
- Hours: Full-Time
- Contact: Dolina at Lioness Consultants
- Reference: ssa
- Date Posted: 1st September 2010
A great opportunity has arisen for a Sales Support Analyst. My client a large provider of Assistance and Travel Insurance are looking for a sales support analyst to join their expanding team.
Objective: To ensure the smooth running and administration of assigned client accounts, under the guidance of the appropriate Business Development Manager (BDM) and direction of the line manager.Maintain the quality and accuracy of all material and information provided to clients and BDMs in fulfilling the above function
Main Duties To ensure that all areas of routine sales administration are fully up to date, through co-ordination and close co-operation with the relevant member of the Sales Team
Ensure the implementation and maintenance of laid down business administration procedures, through liaison with the Marketing, Finance and Operations departments as appropriate
To be a second line contact for clients in the absence of the BDM, responding to client queries and resolving issues wherever possible
Provide monthly and quarterly statistical reports, (as agreed with the client), profitability reviews, and general information for both internal and external customers
Implement new schemes, where assigned to the SSA by the Sales Support Manager, or Sales Support Team Lead, including setting up contract codes and issuing draft contracts to the BDM as applicable
Maintain up to date records including all relevant information, key contacts and contract details for those clients and schemes that are assigned to the SSA
Establish and maintain an effective working relationship with all other departments
You will also be responsible for the following;
Health & Safety
To ensure that your work area is kept safe and tidy at all times.
To abide by the Health & Safety Work Act 1974.
To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees
Training
To advise your Team Leader of any areas of work for which you require any additional training.
Quality Management System
To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
Key Performance Areas
To work towards achieving 100% on all Company, departmental, team and individual key performance targets.
Appraisals
Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.
Regulatory
To work within and be compliant at all times with all relevant regulations and legislation applicable to the role
General
To manage or assist with relevant ad-hoc projects as required by the Sales Support Manager.
Complete all appropriate administration.
Provide relevant reports to the Sales Support Manager, or Group head office, on a monthly basis.
Carry out any other additional duties as requested by the Sales Support Manager from time to time within the scope of your role.
PERSON SPECIFICATION
Should be well presented in line with working within a corporate environment.
Educated to GCSE Level standard or equivalent.
Experience and evidence of the following areas:
Good commercial awareness with a customer service mindset
Strongly numerate, able to interpret data and draw conclusions from information supplied
Good presentation skills
Strong administration and organisational skills
Excellent telephone manner
Intermediate/Advanced Excel skills
A good working knowledge of Word & PowerPoint
Intermediate/Advanced Access Skills
Assistance/Insurance administration knowledge
VBA skills in Excel and / or Access.
Good communication and interpersonal skills.
Confident and assertive
Flexible and adaptable to changing situations.
Able to work under pressure to meet deadlines
Thorough and accurate numerical skills
Annual basic salary circa 20k
This advertiser is acting as a Recruitment Agency / Business in relation to this role.
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